Terms of Service

1. Acceptance of Terms

By using our services or website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Services Provided

Narsso Plumbing provides professional plumbing services including:

• Residential and commercial plumbing repair
• Emergency plumbing services
• Water heater installation and repair
• Drain cleaning and sewer services
• Fixture installation and replacement
• Pipe repair and replacement
• Water filtration system installation

3. Service Areas

We provide services in Des Plaines, IL and surrounding areas including Chicago, Arlington Heights, Mount Prospect, Park Ridge, and other nearby communities. Service availability may vary by location.

4. Scheduling and Appointments

• Appointments are scheduled based on availability
• Emergency services are available 24/7 with additional charges
• We will provide estimated arrival times but cannot guarantee exact times
• Cancellations must be made at least 2 hours in advance
• No-show appointments may be subject to fees

5. Pricing and Payment

Estimates and Pricing

• Free estimates are provided for most services
• Emergency services may include diagnostic fees
• Final pricing may vary based on actual work required
• Additional charges may apply for after-hours or weekend services

Payment Terms

• Payment is due upon completion of work unless other arrangements are made
• We accept cash, check, and major credit cards
• Late payments may be subject to interest charges
• Disputed charges must be reported within 30 days

6. Warranties and Guarantees

• We guarantee our workmanship for 1 year from completion date
• Parts and fixtures carry manufacturer warranties
• Warranty does not cover damage from misuse or normal wear
• Emergency repairs may have limited warranty coverage
• Warranty work must be performed by Narsso Plumbing

7. Property Access and Safety

• Customer must provide safe and reasonable access to work areas
• We are not responsible for damage to landscaping or property not related to our work
• Customer is responsible for protecting personal belongings
• We will take reasonable precautions to protect your property
• Hazardous conditions may require additional safety measures

8. Liability and Insurance

• We carry general liability and workers' compensation insurance
• Our liability is limited to the cost of services provided
• We are not responsible for pre-existing conditions or damage
• Customer should notify us immediately of any problems or concerns
• Claims must be made within 30 days of service completion

9. Permits and Codes

• We will obtain necessary permits when required
• All work will be performed to current local codes
• Customer is responsible for permit fees unless otherwise agreed
• Changes to work may require additional permits
• Code violations discovered during work must be addressed

10. Emergency Services

• Emergency services are available 24/7 for urgent plumbing issues
• Additional charges apply for after-hours, weekends, and holidays
• Emergency response times may vary based on weather and demand
• Temporary repairs may be necessary pending full service
• Safety is our top priority in emergency situations

11. Cancellation Policy

• Appointments can be cancelled with 2 hours notice
• Emergency services may not be cancellable once dispatched
• Repeated cancellations may result in service fees
• Weather-related cancellations will be rescheduled at no charge
• Work in progress cannot be cancelled without payment for completed work

12. Dispute Resolution

• We will work in good faith to resolve any disputes
• Disputes should be reported within 30 days
• Mediation may be required before legal action
• These terms are governed by Illinois state law
• Jurisdiction is in Cook County, Illinois

13. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be posted on our website and take effect immediately. Continued use of our services constitutes acceptance of modified terms.

14. Contact Information

For questions about these terms or our services, please contact us: